Frequently Asked Questions & Answers ...

Do you require a deposit to secure our date?

Yes, a non-refundable $500 deposit is needed to secure your wedding or event date. Once you pay your deposit your wedding or event date is held just for you. We customize and style your wedding / special event based upon your personal preferences while maximizing your budget dollars. This non-refundable deposit will be applied to your final bill. However, if you book less than a month out from your scheduled event date you will need to pay the full amount at the time of booking.

What kind of payment do you accept?

We accept cash, personal check and/or credit card payments. Your final payment is due one (1) month prior to your wedding or event date.

Do you collect sales tax or is it included in the prices?

Yes, we are required by law to collect Florida Sales Tax which is currently a 6.5% tax rate. The sales tax will be added to your final order amount. As of January 1, 2017 we file and pay Sales Tax each month to the State of Florida.

How far in advance should I secure my date?

We suggest you book with us as soon as possible to ensure your wedding or special event date is still available. The industry standard for booking linen and decor is at least five (5) months prior to your wedding or special event. We suggest you book as soon possible. It's never too early!

What areas do you serve?

We are located in Port Orange, Florida and primarily serve the Volusia County area. Additional transit charges will apply if your venue location is greater than twenty (25) miles from our location.

When do I decide what décor products I want?

You do not decide anything until 6-8 weeks before your wedding or special event. Your final design choices will be determined at a 2-3 hour Design Appointment in our Port Orange location about six (6) weeks prior to your wedding or event date. At this meeting, we will provide several sample décor tables combining your favorite products and/or showing you new products while offering design suggestions as well. Once all linen and decor choices have been finalized and approved by YOU and you are happy with your decor choices then we will go ahead and order for your wedding or special event. Full payment will be due once your order is finalized.

How long is the rental period?

In an effort to maintain and preserve the quality and integrity of our gorgeous products, we always provide delivery, set up, breakdown and return services by our experienced Design Team. This way you can enjoy your Special Day!

Do I get to inspect the rental items?

We deliver, set up, breakdown and return all Linen, Décor and lighting items to protect your best interests and our best interests. The quality and integrity of our rentals is exceptional and we prod ourselves on going "above and beyond" with complimentary event styling and design services respecting each client's personal preferences and budget requirements.

What if a rental item is lost or damaged?

In the event of loss, damage or breakage of any Décor items we will assess the damage at hand and replacement fees may be charged to your credit card on file or an invoice will be mailed. However, you will be notified of this unfortunate situation before we charge you. Thankfully, this is a VERY rare and isolated occurrence (since we changed our business model) and our Design Team delivers, set-up, breakdown and return all products for our weddings / events. Please keep in mind when ordering, the only time we have ever experienced damage is when our clients had complimentary Mixed Drinks / Open Bar Service at their Wedding or Event.

What if my wedding or event gets postponed?

No worries, we will work with you to select another date provided we receive at least 60 days notice. Please understand, when you book your event date we refuse to service all other clients so if you postpone your date we still have to pay our overhead costs and event expenses. We do not provide refunds.

What if my wedding or event gets cancelled?

All payments are non-refundable. Please be aware that once your order is placed and your deposit is received your wedding or event date is secured just for you. All other customers will be refused your specific rentals, decor, design and delivery services for your event date and thus all payments are non-refundable. If you cancel your order at least thirty (30) days prior to your event date you will be not be required to pay the final 50% payment. If your event is cancelled less than thirty (30) days from your scheduled event date then you will not be eligible for a refund of the final payment.

Can I change my order?

Yes, orders are not finalized until about six (6) weeks before your wedding or event. Once the Final Quote and Order Form is completed and executed by the parties then no substantive changes are permitted. However, you can add any additional products from our existing inventory for incremental fees up until one (1) week before your wedding or event.